Shipping and Delivery

Welcome to Div Luxe Jewels. We are committed to providing a smooth, secure, and timely delivery experience for all our customers. Please read our Shipping & Delivery Policy carefully before placing an order.

Domestic Shipping (Within India)

We deliver jewelry products across India through reliable courier and logistics partners.

Delivery Timeline

  • Standard delivery time: 3–7 business days from the date of order confirmation.
  • Delivery timelines may vary depending on:
    • Product availability
    • Delivery location
    • Courier service coverage
    • Public holidays or peak seasons

Estimated delivery timelines may also be displayed on individual product pages.

Shipping Partners

We work with trusted courier providers such as:

  • Delhivery
  • Bluedart
  • DTDC
  • Smarter Logistics
  • Other reliable delivery partners

to ensure safe and timely delivery of your jewelry orders.

Free Shipping

  • Free shipping is available for eligible prepaid orders within India.
  • Additional shipping charges, if applicable, will be shown during checkout.

Special Order Categories

Ready-to-Ship Jewelry

Products marked as ready-to-ship are usually dispatched within:

  • 2–5 business days

Customized / Personalized Jewelry

Customized jewelry products may require:

  • 7–14 business days for processing and dispatch depending on design complexity.

Bridal or Premium Collections

Certain bridal or handcrafted collections may require additional preparation time before shipping.

Estimated timelines will be communicated at the time of order confirmation.

International Shipping

Currently, international shipping availability may vary depending on the destination country.

Important Notes

  • International shipping charges are calculated based on:
    • Product weight
    • Destination country
    • Courier partner rates
  • Delivery timelines for international orders may vary between:
    • 10–25 business days

Customs & Import Duties

Customers are responsible for:

  • Customs duties
  • Import taxes
  • VAT or local charges

applicable in their respective countries.

These charges are determined by the destination country’s customs authorities and must be paid directly by the customer.

Urgent / Express Delivery

If you require express shipping or urgent delivery for special occasions, please contact our support team before placing the order.

Express shipping availability depends on:

  • Product readiness
  • Delivery location
  • Courier partner support

Additional charges may apply for expedited delivery services.

Cash on Delivery (COD) Orders

Cash on Delivery may be available for selected locations and products.

COD Confirmation

  • COD orders may require confirmation via call or message before dispatch.
  • If we are unable to contact the customer within 3 days, the order may be automatically canceled.

Failed Delivery Attempts

  • A second delivery attempt may be arranged after customer confirmation.
  • Additional shipping charges may apply for repeated delivery attempts.
  • Repeated failed deliveries may result in restrictions on future COD orders.

Prepaid Orders

Prepaid orders are processed and dispatched directly without additional confirmation calls.

Order Tracking

Once your order is shipped:

  • Tracking details will be shared via email, SMS, or WhatsApp.
  • Customers can track their shipment status using the courier tracking link provided.

Order Cancellations

Before Dispatch

Orders can be canceled before shipment confirmation.

After Dispatch

Once an order has been shipped:

  • Cancellation requests cannot be accepted.
  • Customers must follow the return process according to our Return & Refund Policy.

Delivery Delays

While we strive to ensure timely deliveries, delays may occur due to:

  • Weather conditions
  • Courier delays
  • Government restrictions
  • Natural disruptions
  • High-demand seasons
  • Unexpected logistics issues

If your order is delayed significantly beyond the estimated delivery timeline, our support team will contact you with an update.

Damaged or Missing Packages

If your package arrives:

  • Damaged
  • Tampered
  • Incomplete

please contact us within 48 hours of delivery with:

  • Order number
  • Photos/videos of the package and product

Our team will assist you with resolution, replacement, or support.

Incorrect Shipping Information

Customers are responsible for providing accurate:

  • Name
  • Address
  • Mobile number
  • PIN code

Div Luxe Jewels is not responsible for delays or failed deliveries caused by incorrect or incomplete shipping information.

Contact Us

For shipping, delivery, or order-related assistance, please contact us:

Div Luxe Jewels

📍 GR Lotus Apartment,
Near Kovai Bannari Amman Temple,
Ganapathi Nagar,
Ganapathy,
Coimbatore – 641006

📧 Email: aravindh.divya0826@gmail.com
📞 Phone: +91 8148849043
🌐 Website: Div Luxe Jewels Official Website
📍 Map Location: Google Maps Location